Some jobs can be total hell, some can be absolute heaven. In this case, retail work is almost never the latter, most of the former.
And I, the poor bastard, works said job in the form of being a courtesy clerk at a grocer. Pretty much, “everyone’s bitch” sums up my job quite well.
Inventory drops a box full of glass? They call us to come clean it.
Night stockers screw something up? Our problem, not theirs.
Here are some stories from what I consider to be the innermost circle of retail hell: Working at a grocery store.
1. The customers.
Customers are an odd lot some of the time. They don’t care for their own kind, be it cutting through lines or leaving carts halfway through someone else’s car window.
Some of the worst are detailed below:
The Parking Lot
The only time I’m ever out there is to pick up carts or doing service-outs. The former is full of hateful moments.Imagine this: You have about six carts gripped in your hands, trying to bring them about 100ft across the lot to get them back into the store. Then, some annoying customer slings a cart that he’s done with, making you stop everything to deal with this cart that this person has shoved at you and is now sitting in the middle of the parking lot should you decide not to catch it. After you stop your six carts and try to manage a seventh, some other customer decides to pull a cart off your length of carts–and following Newton’s law–they all begin breaking apart. Now you have a huge clusterfuck of carts that needs cleaning up, and all the corraled carts at the storefront are now depleted, with even more customers rushing your current location for more carts.
Then, as the icing on the cake, management begins bitching that no carts are at the storefront.
While that’s not usually how it is every day, that’s how it was on Super Bowl day.
It gets even worse sometimes. On busy days like that, I have to buckle the carts together (with the child straps) and pull six in each hand, for a total of 12.When I get to the storefront, people try their hardest to pull a cart off my line to discover that–oh snap–the cart won’t come off. So what would a typical, college educated American do? PULL HARDER.Same thing happens when I have the carts gripped from the side. Obviously the CART IS JAMMED ON MY FINGERS AND I’M SCREAMING “OUCH” FOR A REASON HERE, IDIOTS.
And then, we got the people in cars. Most of the time, the guilty parties are ones driving Mustangs, VTEC Hondas, or some other ricer type car. They drive Speed Racer-like through the lot, being a danger to me. When I have a load of carts, you don’t try to get past me, scratch up your car on my carts, get out and bitch that I should have been out of your way. You should have been out of my way, as any and all pedestrians have right of way over cars.
Inside the Store
This one is full of good moments, I swear.
The types of customers I really cannot stand are:
The know-it-all. Yeah, you idiots who think you are all smart and crap by knowing what we are going to ask you, and when we are going to ask it. These customers know when we are going to ask how their day’s been, if they want help out, etc, and think they are almighty shits or something.
Picky ‘tards. The type of person I can’t stand is the person who is overly picky about how they want their stuff bagged. For the love of god, just accept what is given to you. I am so sick of people saying they want double paper in double plastic with one meat item per bag and etc.
Taking that one further, I especially dislike people who request help out, but really don’t need it. This harms us in a couple ways: It takes away the help from the people who actually need it, and it takes a bagger out of the store, making management shit bricks. One time, someone actually asked for help out because they couldn’t carry a balloon. That’s right: A FUCKIN’ BALLOON.
Wasteful morons. I dislike people who take a cart for a two-item order, or people who take the motorcart and really have no disability. That just means we have to clean up after whatever mess they make.
But we also have those who irritate me…the employees themselves.
One example is our checkstand manager who doesn’t know what she’s doing. She calls all checkers up front when only two people are buying groceries. She just likes being on the intercom methinks.
Another one is a checker who thinks he’s the big boss of everyone. He asks courtesy clerks where they are, what they are doing, and if their responses don’t please him, he screams at them, or reports them to management. He also tries to play the checkstand manager.
There’s this really sweet checker…she’s really cool, would never do no harm. Management asked her to move to a regular checkstand from the 15-item limit checkstand because they needed more regular checkers. The checker I mentioned above proceeds to scream at her for not being on one of the lesser-item checkstands, and then proceeds to scream at management like he’s the head honcho of the place. Guess what? He ain’t.
These are just some peeks of how my job works. I know I’ll be writing more as it goes.